Verbal Expression: The ability to communicate in clear language and to adjust one’s use of language to the audience’s level.
speaks proper English
is clearly audible
makes good use of his/her voice (volume, intonation)
articulates well, uses short and clear sentences
uses words other people will understand
provides clear explanations that are easy to follow
does not use complicated language to make an impression
adjusts his/her use of language to the level of his/her employees
is able to explain a complex topic to a less educated audience
uses illustrative examples that will appeal to the audience
provides a larger context for his/her story without making it unnecessarily complicated
makes a story more lively by using characteristics from the audience
makes a complicated story understandable for everyone
is able to clarify a vague and obscure discussion by pointing out the main issues
is able to simplify other people`s complicated language and reduce digressions
translates abstract information into tangible examples
uses imagery to clarify his/her view point
estimates accurately what kind of language and style are appropriate in various situations
Verbal expression has no relation with TMA Drives.
Have you ever received comments on the way you express yourself? Could you give an example?
Have you ever noticed that an employee did not understand an assignment you had given orally? How did it show she did not understand? What did you do?
Did you ever do presentations or give speeches? Could you give a recent example?
What is your reputation as a speaker? Could you give an example?
Describe a situation in which oral communication was very important to you. What was your role? How did you do it?
Check regularly whether you understand the other person correctly in a conversation.
Be aware of your use of language and pace of speech, and adjust them to the person you are talking to.
Find out who your audience are and keep them in mind when talking to them.
Practice different styles of communication: convincing, asking questions, explaining, consulting, suggesting et cetera.
Provide feedback on your candidate’s conversational skills in conversations with you. Was he well prepared? Does he register non-verbal signals, ask the right questions and make efforts to summarize?
Check with your candidate which kinds of behavior he uses too little.
If the candidate agrees, attend a conversation where he practises his learning objective and provide feedback afterwards.
Encourage your candidate to arrange his thoughts before having a conversation so he can focus on the other person while having the conversation.
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